My beautiful wife is quite the bargain hunter—she excels at finding the lowest cost source of anything on the Internet. So we were thrilled the other day when she found fares from DC to LA over the coming Thanksgiving holiday weekend that were about $100 per seat less than the next lowest airline. She quickly booked the tickets and learned, only at the very end of the reservations process, that this particular airline (AirTran) charges $6 extra per person per segment in order to reserve a seat. Suddenly, our family of five was paying $60 above the advertised price just for the privilege of sitting in seats 14A-E on each flight.
We all know how crowded Thanksgiving flights can get. So we had a good chuckle at the thought of what would happen if everyone travelling on AirTran that day refused to pay this $6 per seat extortion. It is in the airline’s best interest that everyone have an assigned seat so that boarding the airplane will be more orderly (Southwest Airlines is the exception that proves this rule). If all of the passengers refused to pay extra for the privilege of choosing their own seat, AirTran would have to do it for them and at a cost.
So, how is AirTran able to get its passengers to pay to reserve a seat while the passengers have an incentive not to pay? Because each individual passenger faces what in economics is known as a classic Prisoners’ Dilemma. The Prisoners’ Dilemma is an example of a problem from game theory in which two (or more) players, unable to cooperate, each individually making rational, profit or utility–maximizing choices, realize a worse outcome than they would have achieved had cooperation been permitted. The standard example is of two prisoners who would suffer only a small penalty if they would each keep their mouths shut. But, because of some promised benefit of confessing if they are the only one confessing, both confess and doom themselves to a harsher penalty than if they had kept quiet.
In the AirTran example, the passengers would all be better off if they could agree to not pay the reserved seat fee. However, each individual also has an incentive that is contrary to the best interest of the group. The first passenger to go against the group and pay the reserved seat fee gets choice seats. Further, no one wants to be the only passenger not to have reserved seats—that could get you stuck in a middle seat, or worse! Consequently, everyone (or at least everyone who cares) pays the reserved seat fee.
The payoff matrix below gives a visual example of a typical two-player Prisoners’ Dilemma-style game and the payoffs earned by each player. In the game, two travelers who do not know each other and are unable to communicate are separately asked to pay a fee for a reserved seat. If both travelers choose “Don’t Pay” the airline assigns them seats at the airport for which the traveler derives no extra benefit but also incurs no extra cost (net value = 0). If one traveler “Pays” while the other does not, the paying passenger is rewarded with a good seat (value = +8) but must pay $6 for it (net value = +2). Meanwhile, the non-paying passenger is stuck with a crummy seat next to the lavatory (net value = -10). If both choose to “Pay” then both pay $6 and are randomly assigned a seat (net value = -6).
|
|||
|
|
||
|
Pay |
A = -6 B = -6 |
A = -10 B = 2 |
Don’t Pay |
A = 2 B = -10 |
A = 0 B = 0 |
In this setup, each traveler will strictly prefer to pay the reservation fee no matter what the other traveler chooses. Consequently, both will choose to pay the fee even though each would be better off if neither paid it.
Notice, however, that this outcome depends crucially upon the set up of the game. If we were to change the values the travelers place on each choice, allow the travelers to communicate, or change the number of times the two travelers come across each other in the same situation, the results of the game may change dramatically. Under certain circumstances (for example, allowing the game to be repeated but not allowing the players to know when it will end), it is possible to have an outcome where neither traveler ever pays the seat reservation fee.
For an expert witness, game theory models like the Prisoner’s Dilemma may be very useful for describing how people might behave in simplified versions of real-world settings. However, the assumptions made about the game’s set up must closely fit the facts in evidence for a game theory model to have any value or credibility. The game in my matrix is very similar to my actual experience with AirTran. Yet, I’ve made an assumption about the value that travelers will place on a “good” seat. If instead, some travelers don’t consider any seat to be “good”, then the net value of “Paying” when other travelers “Don’t Pay” may be very different, possibly even negative. This would make the outcome of the game opposite of the outcome the resulted from my assumption. Making assumptions that are supported by facts is the only way to avoid the perception that your assumptions drive the results.
Meanwhile, we sucked it up and paid AirTran the $60 to have reserved seats. I’m not happy about it. Still, I figure that it beats showing up at the airport with three young kids the day before Thanksgiving and having us all spread around the plane in various middle seats. But wait! That’s a different payoff matrix…